This Return Policy applies to all orders placed on orderniicco.com, outlining our guidelines for returns, exchanges, and refunds to ensure a fair and transparent experience for our valued customers in the contiguous United States. We want you to love your handcrafted stone bracelet—if it’s not the right fit, we’re here to help.

1. Eligibility & Return Timeframe

  • You may initiate a return within 30 days of receiving your order.
  • To be eligible for a full refund or exchange, your bracelet must be:
    • Unworn, unused, and in its original condition (no scratches, stains, or damage to the stone or string).
    • In its original packaging (if applicable).
    • Accompanied by the original order confirmation (or order number).

2. Non-Returnable Items

We cannot accept returns or issue refunds for:

  • Bracelets that have been worn, damaged, or altered by the customer.
  • Items with missing parts (e.g., beads, clasps) or signs of improper care.
  • Custom-made or personalized bracelets (if applicable).

3. Return Process

Initiating a return is simple—just follow these steps:

  1. Contact our support team via email: [email protected], and include your order number and a brief reason for the return.
  2. Our team will reply within 24 hours with a return authorization (RA) and instructions for sending your bracelet back.
  3. Ship the eligible item back to us (shipping costs for returns are the responsibility of the customer).
  4. Once we receive and inspect your return (typically 3–5 business days after delivery to our warehouse), we will process your full refund.

4. Refunds

  • Refunds will be issued to your original payment method within 5–7 business days of us approving your return.
  • Please note: Shipping costs (if any) from your original order are non-refundable.
  • Minor variations in stone patterns are natural for handcrafted pieces and do not qualify as a reason for return or refund.

5. Exchanges

If you wish to exchange your bracelet for a different style, size, or design:

  1. Follow the return process outlined above, and note your desired exchange item in your email to [email protected].
  2. Once we receive and inspect your returned item, we will ship your exchanged bracelet for free (within the contiguous United States).

6. Contact Us

For any questions about returns, eligibility, or the refund process, please reach out to our support team:

Email: [email protected]

We reply within 24 hours to assist with your return needs.

Thank you for choosing Orderniicco—your satisfaction is our top priority.